At lab online, we respect users’ privacy and are committed to protecting their personal data. This Privacy Policy explains how we collect, use, and share information when you use the application.

By using the application, you agree to the practices described in this policy.

 

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

When creating an account or booking a service, we may collect:

• Full name
• Phone number
• Email address (if available)
• Address

1.2 Health Information

The application may ask you to provide information related to the requested service, such as:

• Type of medical test requested
• Additional medical notes
• Appointment date and time

This information is used only to provide the requested medical service.

1.3 Location Data

Allow Location Access

The lab online  app needs access to your location in order to:

• Accurately determine your address to send the home sample collection team.
• Help identify your location on the map when booking medical tests.
• Improve the speed of the laboratory team reaching your location.

Your location will only be used while requesting the service. It will not be continuously tracked or shared with any party other than the laboratory responsible for providing the service.

You may choose to deny this permission, but doing so may make it difficult to accurately determine your address when requesting the service.

By tapping Allow, you agree to the use of your location to provide the service.

 

1.4 Device Information

We may collect certain technical information such as:

• Device type
• Operating system
• IP address
• Performance and error information

This information helps us improve the application’s performance and fix technical issues.

 

2. How We Use the Information

We use the collected information for the following purposes:

• Creating and managing user accounts
• Processing home medical test booking requests
• Sending the sample collection team to the specified location
• Communicating with users regarding their requests
• Improving the quality and performance of the application
• Protecting the application from unauthorized or illegal use

 

3. Information Sharing

We do not sell or rent users’ personal data to third parties.

Information may only be shared in the following cases:

• With medical laboratories or home sample collection teams to provide the requested service
• With technical service providers who help operate the application
• When required by law or legal authorities

Only the minimum necessary data will be shared.

 

4. Data Storage and Security

We take appropriate security measures to protect user data from:

• Unauthorized access
• Unauthorized modification or disclosure
• Loss or misuse

However, no method of transmission over the internet can be guaranteed to be 100% secure.

 

5. Data Retention

We retain user data only for as long as necessary to provide services or comply with legal obligations. After that, the data may be deleted or anonymized.

 

6. Application Permissions

The application may request the following permissions:

Location

Used to:

• Accurately determine the user’s address
• Help the medical team reach the user’s location

Internet Access

Used to operate application services and communicate with servers.

Permissions will not be used for purposes other than those described in this policy.

 

7. Children’s Privacy

This application is not intended for children under the age of 13, and we do not knowingly collect personal data from children.

If we discover that a child’s data has been collected, it will be deleted immediately.

 

8. User Rights

Users have the right to:

• Request access to their data
• Request correction of their data
• Request deletion of their account and personal data
• Withdraw consent for data processing

These requests can be made by contacting us.

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application along with the updated revision date.

 

10. Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

Email: [info@labonline,com]

By using [labonline, you agree to this Privacy Policy.